Support.
Contact us
Questions, bugs, a translation that looks wrong or a recording that sounds off — we want to hear about it. In the app you can also use Contact us in the settings.
Email hello@alaz.pro — ALAZ Software reads every message. We usually answer within two business days. It helps to include your device model, its iOS or Android version, the app version (shown in the app's settings) and, if something went wrong, what you were doing and a screenshot.
Keep your progress on a new phone
Save your progress to an account (email, Google or Apple) from the app before you change phones, then sign in with the same account on the new one. As a guest, progress lives only in that installation and is lost if you log out or delete the app.
Reminders don't arrive
Check that notifications are allowed for the app in your device settings and turned on under Profile › Notifications. Reminders are never sent between 22:00 and 08:00. On some Android phones, battery saving can delay them; exclude the app from battery optimization.
A word, translation or recording is wrong
Email hello@alaz.pro with the word and your app language, and we'll correct it.
Restore a purchase
Sign in to the same App Store or Google Play account you bought with, open the app's purchase screen and tap “Restore purchases”. If it still doesn't show up, email us the store receipt (the order number from Apple's or Google's email) and we'll look into it.
Cancel a subscription
Subscriptions are managed by the store: on iPhone or iPad go to Settings › your name › Subscriptions, or open App Store subscriptions; on Android open Google Play › profile › Payments & subscriptions › Subscriptions, or Google Play subscriptions. Cancel at least 24 hours before the period ends to avoid the next charge. Uninstalling the app does not cancel it.
Refunds
Payments are handled by Apple and Google, so refunds are too: request one at reportaproblem.apple.com or through Google Play. If something in the app didn't work as it should, tell us as well — we want to fix it.
Delete your account
See how to delete your English Vocabulary: 8000 Words account — in the app or by email — and what happens to your data.
Privacy and terms
Privacy policy · Terms of use. Privacy requests go to hello@alaz.pro.
Who makes the app
English Vocabulary: 8000 Words is made by ALAZ Software, a software studio. More about us at alaz.pro.